Information We Collect

When you work with us or visit our website, we gather specific information to provide quality testing and debugging services. Here's what that looks like in practice.

How We Use Your Information

We're not collecting data just to have it. Every piece of information serves a specific purpose in delivering reliable testing services.

• Providing software testing and debugging services tailored to your specific requirements
• Communicating about project progress, findings, and technical recommendations
• Processing service agreements and handling billing arrangements
• Improving our testing methodologies based on real project challenges
• Sending relevant updates about service offerings when you've opted in
• Maintaining security and preventing unauthorized access to client systems
• Complying with legal obligations under Thailand's PDPA and international standards

Data Storage and Security

We store your information on secure servers located in Thailand, with encrypted backups maintained according to industry standards. Our security approach includes multiple layers of protection.

Technical Safeguards

• SSL/TLS encryption for all data transmission between your systems and ours
• Encrypted storage for sensitive project files and testing documentation
• Regular security audits and vulnerability assessments of our infrastructure
• Restricted access protocols ensuring only authorized team members view client data
• Firewall protection and intrusion detection systems monitoring network activity

Organizational Measures

Our team follows strict confidentiality agreements. Everyone who works with client data undergoes security training and understands their responsibilities under Thailand's data protection regulations. We maintain detailed access logs and review them regularly to ensure accountability.

Your Rights Under PDPA

Thailand's Personal Data Protection Act gives you specific rights regarding your information. We've designed straightforward processes to exercise these rights without unnecessary bureaucracy.

Data Retention

We keep your information only as long as necessary for the services we provide and to meet legal requirements. Different types of data have different retention periods.

• Project documentation and testing records: Retained for 3 years after project completion for reference and warranty purposes
• Communication records: Kept for 2 years to maintain service continuity and resolve potential disputes
• Financial records: Maintained for 7 years as required by Thailand's accounting regulations
• Marketing communications: Stored until you unsubscribe or request deletion
• Website analytics: Anonymized after 18 months and aggregated for trend analysis

When retention periods expire, we securely delete or anonymize your data. If you request early deletion, we'll remove information that's not legally required to be kept.

Sharing Information

We share your data only when necessary to deliver our services or comply with legal obligations. Here's who might see your information and why.

Service Providers

We work with carefully selected partners for specific technical functions like cloud hosting, payment processing, and communication tools. These providers operate under strict confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements

We'll disclose information when required by Thai law, court orders, or government requests. This includes responding to lawful requests from authorities investigating fraud or security incidents. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If Ignite Glowra is acquired or merged with another company, your information would transfer to the new entity. We'd notify you before this happens and explain any changes to how your data is handled.

Cookies and Tracking

Our website uses cookies to improve your experience and understand how visitors use our site. You can control cookie preferences through your browser settings.

• Essential cookies: Required for basic website functionality and security
• Performance cookies: Help us understand which pages are most useful and identify technical issues
• Preference cookies: Remember your settings and choices for future visits
• Analytics cookies: Provide insights into visitor behavior to improve our content

We don't use advertising cookies or share your browsing data with advertising networks. Our analytics focus on improving service quality, not building marketing profiles.

International Data Transfers

While we primarily store data in Thailand, some service providers we use may process information in other countries. When this happens, we ensure appropriate safeguards are in place through standard contractual clauses and data processing agreements that meet PDPA requirements.

Any international transfers maintain the same level of protection that Thai law requires. We carefully vet providers in other jurisdictions to ensure they meet our security standards.

Children's Privacy

Our services target business clients and professionals. We don't knowingly collect information from individuals under 20 years old. If we discover we've inadvertently collected such data, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website at least 30 days before the changes take effect.

The "Last Updated" date at the top of this page shows when we last revised the policy. Continued use of our services after changes take effect means you accept the updated terms.