Cookie Policy

Last updated: January 2025

At ignite-glowra, we use cookies and similar tracking technologies on ignite-glowra.com to improve your browsing experience and understand how you interact with our platform. This policy explains what these technologies are, why we use them, and how you can manage your preferences.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember information about your visit — things like your preferred language, login status, or items in a shopping cart. Most modern websites rely on cookies to function properly.

These files don't contain viruses or malware. They're simply data that helps us provide you with a better, more personalized experience when you use our software testing and debugging services.

Types of Cookies We Use

Essential Cookies

These are necessary for our website to function. They enable basic features like page navigation, secure area access, and form submission. Without these, certain parts of ignite-glowra.com simply wouldn't work. You can't opt out of essential cookies if you want to use our site.

Functional Cookies

These remember your choices and preferences — like your selected language or region settings. They make your experience smoother by saving information so you don't have to re-enter it every time you visit. These cookies improve usability but aren't strictly necessary.

Analytical Cookies

We use these to understand how visitors interact with our site. They collect anonymous information about which pages are visited most, where users click, and how long they stay. This data helps us identify areas for improvement in our testing documentation and service information.

Marketing Cookies

These track your activity across different websites to build a profile of your interests. They help us show relevant content and advertisements. If you see an ad for our debugging services after visiting our site, that's marketing cookies at work. You can disable these without affecting core functionality.

How We Use Tracking Technologies

Beyond traditional cookies, we also use similar tracking methods to enhance your experience:

  • Session Storage: Temporary data that exists only while you're actively using our site. It disappears when you close your browser tab.
  • Local Storage: Similar to cookies but can store larger amounts of data. We use this for saving your dashboard preferences and interface customizations.
  • Web Beacons: Tiny invisible images embedded in emails or pages that tell us whether content was viewed or an email was opened.
  • Analytics Scripts: Code that tracks user behavior patterns to help us understand site performance and user needs.

Why We Need These Technologies

We're not just collecting data for the sake of it. Here's what these technologies actually do for you:

They remember you when you return to our site, so you don't have to log in repeatedly or reset your preferences every visit. They help us spot problems with our website — like pages that load slowly or features that aren't working properly. And they show us which resources are most valuable to businesses looking for testing solutions.

For example, if we notice many visitors abandoning our contact form halfway through, that tells us something's wrong. Maybe it's too long, confusing, or has technical issues. Without tracking data, we'd be guessing.

Data Retention and Storage

Different cookies last for different periods:

  • Session Cookies: Deleted automatically when you close your browser. These are temporary and never stored long-term.
  • Persistent Cookies: Remain on your device for a set period, ranging from days to years depending on their purpose. Authentication cookies might last weeks, while preference cookies could last longer.
  • Third-Party Cookies: Set by services we use (like analytics providers) and governed by their retention policies, typically several months to a year.

We regularly review and delete unnecessary stored data. You can clear all cookies from your device at any time through your browser settings, though this will reset your preferences and may require you to log in again.

Managing Your Cookie Preferences

You have control over how cookies work on your device. Every major browser lets you view, manage, and delete cookies. You can block all cookies, allow only certain ones, or get notified whenever a site tries to set one.

Keep in mind that blocking essential cookies will prevent parts of ignite-glowra.com from functioning properly. You might not be able to submit forms, log into client areas, or access certain features.

Google Chrome Mozilla Firefox Safari Microsoft Edge Opera Brave Browser

Look for "Privacy" or "Settings" in your browser menu. Most browsers put cookie controls under "Privacy and Security" sections. You can usually find detailed instructions on the browser developer's support website.

Third-Party Services

Some cookies on ignite-glowra.com aren't set by us directly. We use trusted third-party services for analytics, performance monitoring, and content delivery. These services may place their own cookies to perform their functions.

Common third-party services we work with include web analytics platforms, content delivery networks for faster page loading, and customer support chat tools. Each of these services has its own privacy policy that explains how they handle data.

We carefully select partners who respect user privacy and comply with data protection regulations. However, we don't control how third parties use their cookies, so we recommend reviewing their policies if you have specific concerns.

Your Privacy Rights

You have several rights regarding the data we collect through cookies:

  • The right to know what information we're collecting and why
  • The right to access any personal data associated with your cookie usage
  • The right to request deletion of non-essential tracking data
  • The right to withdraw consent for optional cookies at any time
  • The right to object to processing that you consider intrusive

These rights apply regardless of where you're located, though specific regulations vary by region. Thailand's data protection framework, along with international standards, guides how we handle your information.

Changes to This Policy

We update this cookie policy occasionally to reflect changes in technology, legal requirements, or how we operate ignite-glowra.com. When we make significant changes, we'll update the date at the top of this page.

If changes substantially affect how we use cookies or your privacy, we'll notify you through a prominent notice on our website or via email if you're a registered user. We won't reduce your rights under this policy without your explicit consent.

Questions About Our Cookie Usage?

If something in this policy isn't clear, or if you have specific questions about how we use tracking technologies on ignite-glowra.com, we're here to help. Our team at the Lampang office can answer questions about cookie management, data retention, or privacy concerns.

We typically respond to privacy inquiries within two business days. For urgent matters related to data access or deletion requests, please mention that in your subject line so we can prioritize your request appropriately.